01Live today
A current version of WordPress
If the site has not been updated for years, update it first, and we can help with that too.
Chatin · Two Sides of Every Inquiry
Installing Chatin on a WordPress site
If your site runs on WordPress this is the simplest install: one plugin (`israsky-chat`) and one settings page in your admin panel, with no code edits and no changes to your theme.
You can install it yourself using this guide, or leave it to us. Either way we check the result together with you.
What you need before you start
02Live today
A secure connection (HTTPS)
Without HTTPS the browser blocks the chat window.
03Live today
Administrator access to the site
Yours or ours, to upload the plugin archive and open the settings page.
Five steps to install israsky-chat
- 01
Receive the plugin archive and tenant key from us
Leave a request and we prepare your bot and send you `israsky-chat.zip`, your tenant key (`tenant_key`) and your Section 11 notice version (`notice_version`).
- 02
Upload and activate the plugin
In WordPress admin, go to "Plugins -> Add New -> Upload Plugin", select `israsky-chat.zip` and click "Activate".
- 03
Fill in the mandatory settings fields
Open the Chatin settings page and enter your tenant key (`tenant_key`), Section 11 notice version (`notice_version`, e.g. `v2`), and fallback contact channel shown before the first message (`fallback_channel_text`: your business phone, WhatsApp or email).
- 04
Check language, colours and enable the window
Choose the default language (`he`, `ru`, `en` or auto-detect from page language), verify your business details for the Section 11 line, and tick the enable chat window checkbox (`enabled`).
- 05
We verify answers and notice display together
We open your website, test real customer questions in the chat window, and confirm that answers are accurate, the Section 11 notice is displayed and leads are saved.
Mandatory fields on the plugin settings page
To display the chat window on your site and comply with Amendment 13 of Israel's Privacy Protection Law, four fields must be set on the plugin settings screen:
- Tenant key (`tenant_key`): connects the widget on your website to your business knowledge base on the Chatin server.
- Section 11 notice version (`notice_version`): must match the notice version configured for your tenant on the server (currently `v2` for OpenAI OpCo, LLC).
- Fallback contact channel (`fallback_channel_text`): an active phone number, WhatsApp or email address of your business so visitors can reach you without using the chat (Section 11(1)).
- Enable window checkbox (`enabled`): makes the chat launcher and window visible to visitors once configuration is complete.
Cookie banner, accessibility button and caching
The chat launcher sits cleanly above cookie banners and accessibility buttons so they never overlap. If anything on your site still covers it, let us know and we will adjust the offset.
If your site uses a caching plugin (WP Rocket, LiteSpeed Cache, Autoptimize), purge the page cache once after enabling the widget.
To start you need the plugin and your tenant key
Leave a request and we will prepare your business knowledge base and send the ready-to-install package.