Chatin

Chatin · Two Sides of Every Inquiry

Website & Widget Accessibility Statement

The site chatinbot.com and the embeddable Chatin chat window are built to Israeli standard ת"י 5568 part 1, level AA (based on WCAG 2.0 AA). This statement covers all pages of the site across all four languages: Hebrew, Arabic, Russian, and English.

What has been done on chatinbot.com

A clear page structure with headings in order, full keyboard operation with a visible focus ring, text contrast of at least 4.5:1, a persistent label on every form field, zoom to 200 % without loss of content, form errors stated in words and not by colour alone, support for reduced motion (`prefers-reduced-motion`), and Hebrew and Arabic displayed right to left (RTL).

Accessibility of the Chatin Widget on Client Websites

The Chatin widget installed on customer websites (via the `israsky-chat` WordPress plugin or the `w.chatinbot.com` loader script) is engineered to preserve the host website's accessibility compliance:

1. Full keyboard navigation: open the launcher with `Tab` and `Enter`, move across quick-topic pills and the message field, and close the window with `Escape` while returning focus cleanly to the launcher button.

2. Screen-reader announcements: the conversation feed uses `role="log"` and `aria-live="polite"`, announcing incoming replies without stealing focus from the text input.

3. Automatic text direction: native `dir="rtl"` for Hebrew and Arabic and `dir="ltr"` for Russian and English, with phone numbers and prices isolated inside `<bdi>` tags.

4. Calm behaviour: text and button contrast of at least 4.5:1, no auto-popup with sound, and no focus hijacking when the page loads.

How it was tested

Automated testing with axe-core (0 violations), a full keyboard pass, contrast measurement, responsive verification at 390px, 1440px and 1920px, and 200 % zoom. Browser: a current version of Chrome.

What is not fully accessible yet

Third-party external documents and files, if any are added later, are not covered by this statement until it is updated.

Accessibility enquiries

If you encounter any accessibility barrier on this website or inside the Chatin widget, please write to info@chatinbot.com. We reply within 30 days and fix accessibility faults as quickly as possible.

Site and service owner: Israsky, עוסק מורשה 324648047, פתח תקווה, מינץ בנימין 48 (48 Binyamin Mintz St., Petah Tikva).

Published: 05.09.2026. Last updated: 17.10.2026.

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