Clinics and practices
What people ask: when you see patients, how long the wait for an appointment is, what to bring, where to park, whether there is service in their language.
The bot answers these from your own facts, in the evening too, when there is nobody to pick up the phone. A question that comes in ten times a day gets the same answer ten times.
The bot gives no medical information, does not say what a patient has and does not replace an examination. Anyone asking a medical question is told that your staff will get back to them.
For an appointment request the bot takes the contact and passes the enquiry to you, and a specialist gets back during working hours.
Lawyers and law offices
What people ask: what the office handles, whether they came to the right place at all, what a first meeting costs, how to send documents.
The bot answers this from the office's own facts and filters out enquiries outside your field before they reach the diary.
It gives no legal advice, does not weigh up chances and does not say what to do about a case. It says so plainly and hands over to the lawyer.
What the person already told it is kept with the enquiry and sent to you, and a specialist gets back during working hours.
Beauty salons and hairdressers
What people ask: when there is a free slot, what a treatment costs, how long it takes, how to get there, whether they need to prepare.
Prices and hours the bot names only if you gave them. Change a price in one place and the bot already answers correctly.
Most enquiries come in the evening and at the weekend, when nobody is at the phone. The bot answers and takes the contact for a booking.
Anyone who wants a person gets one: the bot takes the contact and passes the enquiry to you, and a specialist gets back during working hours.
Car garages and servicing
What people ask: do you work on my make, when is there a slot, how long will it take, what to do after an accident.
The bot answers from the list of makes and jobs you gave it, and does not invent a price for a repair nobody has seen yet.
When a question needs a human eye, it takes the name, phone and registration and passes them to you.
That way the evening's enquiries are waiting for you in the morning, sorted, instead of showing up as missed calls.
Shops and selling online
What people ask: when the delivery arrives, what it costs, how to return something, whether an item is in stock, whether they can collect it.
On delivery, returns and warranty terms the bot answers from your own facts, and that is exactly the part that eats most of your service time.
Stock and order status it does not invent: if it does not have that fact, it says so and hands over to a person.
An enquiry that needs looking into is kept with the name and phone and goes straight to you.
Services and one-person trades
What people ask: do you come out to my area, what is included in the price, when can you do it, how do I get a quote.
A plumber, a tutor, a trainer, a consultant, anyone working on their own: the bot answers while you are busy with the work itself.
It does not agree a price and does not promise a date. It finds out what is needed, takes the contact and passes it to you.
The request reaches you together with what the customer already said, so you do not ask them twice.