Chatin · Two Sides of Every Inquiry
Chatin is built for small businesses in Israel. It helps most where the same questions keep coming back, and where a customer writes while you are in the middle of work and away from the phone.
In every trade the bot works the same way: it answers from the facts you gave it, says it does not know when it does not, and takes a name and phone when a person is needed. What changes is the questions and what it is allowed to say.
Answers from your facts about opening hours, preparation, parking and initial consultation fees. Gives no medical advice and never replaces an examination: medical questions and booking requests are passed to your staff with the patient's phone number.
Clarifies the topic, whether your office handles that area, preferred language and how a first meeting works, then sends a clean enquiry card without giving legal advice in chat.
Quotes treatment prices and durations strictly from your approved price list, answers in the evening and on weekends, and captures contact details to book an appointment.
Answers from the list of makes and jobs you gave it, never invents a price for an unseen repair, and collects name, phone and vehicle details for your morning callback.
Answers questions on delivery, returns, warranty and self-pickup, and hands specific order or stock checks over to a team member with the customer's details.
Plumber, electrician, tutor, trainer or consultant: while you are on the job, the bot checks the area and request, takes a phone number and saves the lead.
The bot answers only from the facts you gave it. What you did not give, it will not make up: it says it does not know and hands over to a person.
It does not pretend to be a person, does not give discounts and does not promise dates on your behalf.
If you manage your customers in Lidin, our CRM, from late October 2026 the request lands there as a lead card together with what the person has already asked.
Write and tell us what you do, and we will say honestly whether Chatin fits your website.
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